Paralegal – Customer Service & LegalTech (Remote)

About the role

Join a fast‑growing LegalTech company that blends legal expertise, customer engagement, and technology to deliver outstanding client experiences. As a Paralegal with a talent for customer service, you will support customers throughout their journey, handling legal drafting, client communication, and technical onboarding.

Key responsibilities

• Draft, review and prepare legal agreements tailored to customer requirements while ensuring accuracy and compliance.
• Provide exceptional customer support via email and online channels, resolving inquiries and guiding users.
• Assist customers with technical onboarding, account setup and integrations with source‑code management platforms.
• Support prospective customers by answering platform‑related questions and explaining services.
• Conduct legal research and prepare reports based on customer‑provided information.
• Collaborate with cross‑functional teams to improve satisfaction, retention and overall service delivery.

Required profile

• Previous experience as a Paralegal, Customer Success, Customer Support or a similar client‑facing role.
• Strong attention to detail when drafting and reviewing legal documents.
• Familiarity with LegalTech concepts or a keen interest in legal technology and SaaS solutions.
• Excellent written communication skills in English.
• Analytical thinking, strong organizational abilities and a proactive problem‑solving approach.
• Comfortable using modern productivity and collaboration tools such as Google Docs.
• Ability to manage multiple priorities in a fast‑paced, remote environment.

Required skills

• Google Docs (web‑based collaboration)
• Source‑code management platforms (e.g., Git)

What we offer

• Fully remote position (based in Slovenia).
• Opportunity to work in an innovative, rapidly growing LegalTech environment.
• Startup culture with strong professional growth and career development prospects.
• Comprehensive onboarding program with dedicated training and ramp‑up support.
• Collaborative, supportive team that values open communication and feedback.
• Regular team activities and company gatherings to strengthen collaboration.
• Chance to contribute to cutting‑edge legal technology solutions with meaningful customer impact.