Packet Core Support Solution Architect

About the role

We are looking for a Solution Architect (Support) to join our Customer Support organization and deliver high‑quality support services for Packet Core networks. In this role you will identify and resolve complex network issues, guide technical investigations and ensure network stability through advanced troubleshooting and strong solution ownership.

Key responsibilities

• Own and drive complex Customer Service Requests from initiation to closure, coordinating across support functions.
• Lead investigations of Packet Core network and node issues, troubleshooting technical problems and identifying root causes.
• Develop and coordinate solutions to restore and maintain network stability, and provide technical leadership during major incidents and crisis situations.
• Build strong customer relationships by understanding their network environment, priorities and operational requirements.
• Identify product, process and service improvements and translate technical findings into clear requirements.

Required profile

• Bachelor’s or master’s degree in Telecommunications, IT, Computer Science or a related field.
• 10+ years of telecommunications experience with extensive Packet Core support, integration or operations expertise.
• Proven ability to lead technical teams during complex investigations and critical customer situations.

Required skills

• Deep knowledge of Packet Core architecture, EPC, call flows, session and mobility management.
• Understanding of Circuit‑Switched Core, IMS and RAN domains.
• Expertise with Ericsson Packet Core products (EPG, SGSN‑MME, PCC/PCG, PCRF, DNS/IPWorks).
• Virtualization and cloud technologies: cloud‑native environments, OpenStack, Kubernetes, Docker.
• UNIX/Linux operating systems.
• IP networking: routing, protocols, network design and troubleshooting.
• Hardware/software installation, configuration, migration and upgrades.
• Experience with First Office Application (FOA), Proof of Concept (PoC) and support frameworks such as PROPS‑C.