Operations Support Manager - Nigeria

About the role

International SOS protects and saves lives by delivering security risk management, health and wellbeing solutions to organisations worldwide. Based in Lagos, Nigeria, the Operations Support Manager works closely with the Africa Cluster and Country team to provide operational support and coordination for the on-site delivery of International SOS Medical Services. The role supports offshore and onshore medical staffing projects in line with client contractual commitments.

Key responsibilities

• Develop International SOS and client relationships at Medical Services locations.
• Work with the Operations Manager so that clients' needs and perceptions are clear and the agreed level of service is delivered.
• Lead and support operational projects from mobilisation to completion in line with company standards.
• Ensure high-quality service delivery and compliance with company standards.
• Build and maintain strong client relationships while managing service expectations and contractual requirements.
• Partner with internal teams to achieve operational goals.
• Monitor performance, optimise processes and drive continuous improvement.
• Coach and support field teams to deliver exceptional results.

Required profile

• A minimum of 3 years' experience in an operations delivery role, preferably in healthcare, Oil & Gas, Mining or Construction.
• Experience working closely with or within the Oil & Gas, Mining or Construction industry is a significant advantage.
• Proven track record of managing day-to-day operations and project mobilisation and demobilisation within set timelines.
• Background in developing and maintaining client relationships.
• Experience working with operations and management teams across different locations and regions.
• Bachelor's degree in Operations Management, Project Management or a related field with at least 3 years' post-graduation experience, or equivalent professional experience.
• A health professional or HSE background is an advantage.
• Regular short-term travel to remote sites and offices within Nigeria is required.