Administrative Assistant / Receptionist

About the role

GLOW Health is a clinician-led integrative medicine clinic in Ikoyi, Lagos, offering personalized preventive, metabolic, wellness and aesthetic services. It is looking for an organized, service-minded Administrative Assistant / Receptionist to manage front-desk operations, scheduling, office coordination and day-to-day client communication. The role is often the first point of contact for clients and requires clear communication, professionalism and accuracy.

Key responsibilities

• Welcome clients at reception in a warm, professional and efficient way.
• Handle calls, WhatsApp messages, emails and enquiries promptly and professionally.
• Schedule, confirm and reschedule appointments and keep an accurate clinic calendar.
• Support check-in and check-out, forms, payments, receipts and routine service information.
• Maintain organized electronic and physical records and protect client confidentiality.
• Coordinate office supplies, requests, correspondence and general admin tasks.
• Prepare messages, documents, reports and simple spreadsheets.
• Support doctors, nurses and management with clerical duties and clinic coordination.
• Keep the reception and admin area clean and orderly, and escalate concerns appropriately.

Required profile

• Excellent written and spoken professional English; communication is formally assessed.
• OND, HND or bachelor's degree in a relevant field.
• At least one year of experience in administration, reception, customer service or a related role.
• Able to work a flexible clinic schedule and commute reliably to Ikoyi; accommodation is not provided.
• Professional, punctual, discreet and well-presented.

Required skills

• Proficiency in Microsoft Office and Google Workspace (email, documents, spreadsheets, shared drives).
• Strong organization, attention to detail, time management and problem-solving.
• Able to multitask in a fast-paced, client-facing environment.

What we offer

• Salary of N125,000.
• Paid overtime where applicable and periodic performance-based bonuses.
• 13th-month pay.
• HMO health coverage after six months of service.
• Structured on-the-job training and professional development.

Applicants complete a virtual written assessment on English and administrative judgement; shortlisted candidates move to a final interview. Immediate availability is preferred.