NOC Engineer – Ensure 99.9% Network Availability

About the role

The NOC Engineer will ensure 99.9% availability of Netcom’s core and access network, providing first‑line diagnostics, fault handling and support to internal technical teams.

Key responsibilities

• Monitor and maintain Netcom’s network using PRTG or similar tools, reporting trends, outages and anomalies.
• Handle fault identification, escalation and resolution, liaising with third‑party suppliers and service providers.
• Provide first‑line diagnostics and second‑level support for complex technical issues, documenting resolutions in the Netcare ticketing system.
• Develop and maintain procedures, work instructions and documentation for NOC activities.
• Participate in a 24‑hour shift rotation to guarantee continuous network coverage.

Required profile

• Bachelor’s degree in Computer Science or related field, or equivalent work experience.
• Previous experience in a NOC, technical support or help‑desk environment, preferably within an ISP or telecommunications company.
• Cisco CCNA certification or comparable network‑related certification.
• Ability to assess, prioritize and escalate faults effectively.

Required skills

• Strong knowledge of PRTG or similar network monitoring applications.
• Proficiency with network tools such as PingPlotter, iPerf, nPerf and Wireshark.
• Basic understanding of microwave radio link maintenance and troubleshooting.
• Experience with LAN/WAN concepts and basic Linux/Windows administration.

What we offer

• Healthcare Insurance (HMO).
• Paid leave.
• Group life insurance.
• Professional development reimbursement.