Manager, Digital Services

About the role

The Bible Society of Nigeria (BSN) is looking for a Manager, Digital Services in Lagos, reporting to the Head of Publishing. The role leads and coordinates the digital transformation strategy, building an integrated, mobile-first and multilingual digital ecosystem that expands Scripture engagement, strengthens the online presence, improves e-commerce and digital fundraising and grows the online community. It is distinct from day-to-day IT operations and works closely with the IT function.

Key responsibilities

• Develop annual and quarterly plans, budgets and performance indicators, and run the digital project register with monthly updates and quarterly reports.
• Run digital marketing, content and audience growth across website, social media, email and WhatsApp, and coordinate the Google Ad Grant.
• Lead website and online-store enhancements, WhatsApp chat commerce, payment gateway integration and online sales campaigns.
• Coordinate the digital donation platform (one-time and recurring giving) and CRM (Salesforce) and membership systems for donors and members.
• Assess low-connectivity Scripture access options (USSD, SMS, mobile apps, PWAs) and prepare costed business cases.
• Maintain a digital KPI dashboard and review performance monthly and quarterly.
• Ensure digital projects meet data protection requirements (Nigeria Data Protection Act 2023) and support staff adoption of digital tools.

Required profile

• Bachelor's degree in Digital Marketing, Marketing, Mass Communication, Business Administration, Computer Science, Information Technology or a related field.
• At least 5 years of experience in digital transformation, digital marketing, e-commerce, digital product or project management, including 3 years in a supervisory or leadership role.
• At least one professional certification in digital marketing, project management, analytics, CRM or e-commerce.
• Demonstrable experience implementing digital initiatives, managing projects and budgets, and leading cross-functional teams.
• Postgraduate qualification and additional certifications are an added advantage.

Required skills

• Digital marketing, social media, SEO, online advertising and audience segmentation.
• Website and e-commerce management, payment gateway integration and WhatsApp commerce.
• CRM, donor relationship management, email/SMS marketing automation and data analytics.
• Mobile-first solutions, including USSD, SMS and PWA concepts.
• Digital fundraising, data protection awareness, cybersecurity and digital governance.