Learning and Development Manager

About the role

The Manager, Learning & Development provides strategic and operational leadership for planning, designing, and delivering learning, leadership, and capability development solutions. This senior role is accountable for delivery excellence, client relationship depth, revenue growth, and practice strengthening.

Key responsibilities

• Lead planning, execution, and oversight of large‑scale learning engagements, ensuring scope, timeline, budget, and quality compliance.
• Serve as primary trusted advisor to high‑profile clients, delivering strategic learning solutions.
• Oversee contracting, governance, confidentiality, and compliance with policies and legal standards.
• Drive business development and revenue growth through proposals, pitches, and senior leadership collaboration.
• Provide leadership on design and customization of learning solutions, competency models, and digital/blended interventions.
• Establish and continuously improve quality assurance standards across all deliverables.
• Monitor project financials, budgets, margins, and resource utilization to ensure profitability.
• Lead practice development, innovation, performance monitoring, and thought leadership.
• Mentor and coach team members, fostering a high‑performance, collaborative culture.
• Represent the firm at industry forums and conferences to enhance market visibility.

Required profile

• Bachelor’s degree in Education, Psychology, Human Resources, Business Administration or related field.
• 10–12 years’ experience in Learning & Development, talent development or HR consulting, preferably in professional services.
• Proven track record of leading complex learning engagements and managing senior client relationships.
• Advanced expertise in learning design, facilitation, evaluation methodologies and digital/blended solutions.
• Strong commercial acumen, leadership capability, stakeholder management and negotiation skills.
• Relevant professional certifications such as CIPM, SHRM, ATD (mandatory) and postgraduate qualifications (advantage).

Required skills

• Proficiency with e‑learning platforms.
• Experience using instructional design tools.
• Knowledge of virtual learning technologies.
• Advanced Microsoft Office application skills.