IT Support Engineer – Remote (Contract)

About the role

We are looking for a remote IT Support Engineer to provide Tier 2/3 assistance across Windows, macOS, and Linux environments. The role is contract‑based, offering flexible hours between 10‑40 per week.

Key responsibilities

• Diagnose and resolve hardware, software, and networking issues for end‑users.
• Document incidents, troubleshooting steps, and resolutions in an ITSM ticketing system.
• Apply networking knowledge (TCP/IP, DNS, VPN) to fix connectivity problems.
• Provide clear, empathetic guidance to non‑technical users via written and verbal communication.
• Contribute scenario‑based documentation and best‑practice processes.

Required profile

• Proven experience delivering Tier 2/3 IT support.
• Strong ability to perform root‑cause analysis of hardware, software, and network issues.
• Excellent written and verbal communication skills for supporting non‑technical users.
• Relevant certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are a plus.

Required skills

• Windows, macOS, Linux operating systems
• TCP/IP, DNS, VPN networking concepts
• ITSM ticketing platforms
• Tier 2/3 support methodologies
• CompTIA A+, CompTIA Network+, ITIL Foundation (optional)

What we offer

• Competitive hourly rate ranging from $30 to $55
• Fully remote work arrangement
• Flexible weekly hours (10‑40 hrs)
• Opportunity to work on diverse technical challenges