IT Officer – Hands‑on Technical Support

About the role

UnifiedTrust Network (UTN) is seeking a proactive IT Officer to own day‑to‑day IT operations, provide technical support, and keep systems running smoothly for its Lagos office.

Key responsibilities

• Provide day‑to‑day IT support to employees and resolve hardware, software, and system issues.
• Install, configure, maintain, and troubleshoot computers, software and other IT equipment.
• Manage user accounts, system access, devices and IT permissions.
• Support office network, internet connectivity, printers and other IT infrastructure.
• Assist with system maintenance, updates, backups and security controls.
• Support testing of UTN applications, identify, document and report bugs.
• Maintain accurate records of IT assets, systems, licences and technical documentation.
• Support onboarding and off‑boarding of employees from an IT perspective.
• Monitor IT equipment and identify issues before they affect operations.
• Assist with cybersecurity and data‑protection practices across the organisation.
• Work with external vendors and service providers when technical support is required.
• Support technology projects and other IT‑related initiatives as assigned.

Required profile

• Bachelor’s degree, HND or equivalent in Computer Science, IT, Computer Engineering or related field.
• 1–3 years of relevant IT experience in a similar role.
• Residency in Lagos State, preferably on the Island.
• Good understanding of computer hardware, operating systems, networking and common business software.
• Experience troubleshooting Windows computers and common software issues.
• Basic knowledge of network configuration, Wi‑Fi, routers, printers and internet connectivity.
• Familiarity with user account and access management.
• Good understanding of IT security and safe computing practices.
• Strong problem‑solving, analytical, communication and interpersonal skills.
• Ability to work independently, take ownership of technical issues and maintain detailed documentation.
• Willingness to learn and adapt to new technologies.

What we offer

• Hands‑on experience in a growing technology company.
• Opportunity to work with real‑world technology and business systems.
• Exposure to product development and testing.
• Professional growth and continuous learning.
• Collaborative and dynamic work environment.
• Potential for career advancement within UTN.