Import Officer – Freight Pricing & Customer Service

About the role

The Import Officer will be responsible for preparing accurate freight quotations and supporting customers throughout the import process. This role combines pricing expertise with strong customer service to ensure smooth shipment execution.

Key responsibilities

• Prepare competitive quotations for air, sea, courier and special cargo shipments, reviewing all shipment details and Incoterms.
• Obtain, compare and maintain freight rates, surcharges and carrier tariffs.
• Negotiate rates with carriers and agents when necessary.
• Respond promptly to customer quotation requests via email, phone or CRM and provide clear information on rates, transit times and service options.
• Coordinate with operations, carriers and overseas partners to confirm service feasibility and support booking processes.
• Maintain accurate records of quotations, rate sheets and import documentation in the company system.
• Monitor performance against KPIs such as quotation turnaround time, pricing accuracy and conversion rates.
• Ensure compliance with import, customs and company regulations and contribute to continuous improvement initiatives.

Required profile

• 3–5 years of experience in freight forwarding, logistics, import operations or freight pricing.
• Mid‑level professional with strong analytical and negotiation abilities.
• Excellent communication skills and a customer‑focused attitude.
• Ability to work collaboratively with internal teams and external partners.

Required skills