Implementation Officer (Anambra)

About the role

The Implementation Officer will guide new retail customers in adopting the Moniebook POS system, ensuring a smooth transition from sign‑up to daily store operations. This hybrid role bridges sales and long‑term success by delivering high‑touch onboarding, training, and support during the critical first 30‑60 days.

Key responsibilities

• Design and execute tailored onboarding plans with clear milestones, timelines, and success metrics.
• Assist customers with initial Moniebook POS setup and configuration to match their workflow.
• Deliver engaging live training sessions—both one‑on‑one and group—to educate retail staff on core features and best practices.
• Monitor usage data, transaction volume, and feature adoption; intervene proactively with at‑risk customers.
• Build trust‑based relationships with key stakeholders, responding empathetically to questions and concerns.
• Provide troubleshooting and escalation management for technical issues or user errors.

Required profile

• Strong communication skills with a customer‑focused, solution‑oriented attitude.
• Ability to understand diverse retail operational needs and adapt onboarding accordingly.
• Proactive, empathetic approach to relationship building and issue resolution.

Required skills

• Moniebook POS configuration and usage.