Human Resources & Operations Manager

About the role

Lextorah Limited is looking for a Human Resources and Operations Manager based in Lagos, Marina. The role covers the full employee lifecycle and the day-to-day business and administrative operations of the organisation.

Key responsibilities

• Oversee the employee lifecycle: recruitment, onboarding, staff records, attendance, leave administration, performance appraisals, employee relations, training, disciplinary matters and HR compliance.
• Manage daily business and administrative operations, supervise the Admin Team, monitor service delivery, ensure staff punctuality and operational efficiency, and resolve administrative challenges.
• Establish and monitor staff KPIs, conduct performance reviews, address underperformance, promote accountability and recommend rewards or disciplinary measures.
• Develop, implement and monitor operational policies, SOPs, reporting structures and internal controls, and identify opportunities for process improvement and automation.
• Provide regular HR and operational reports to the MD covering staff performance, attendance, recruitment, operational issues, outstanding tasks and recommendations for improvement.

Required profile

• Minimum 5 years' relevant experience in HR, administration or business operations.
• At least 2-3 years in a supervisory or managerial position.
• Experience managing recruitment, employee relations and performance management.
• Experience developing HR policies, SOPs and operational systems.
• Strong knowledge of Nigerian employment practices; education, technology or service-sector experience is an advantage.
• Professional certification (CIPM, CIPD or SHRM) preferred.

Required skills

• Leadership, people management, communication and interpersonal skills.
• Organisational and administrative abilities, problem solving and decision making.
• Performance monitoring and reporting, conflict resolution and employee relations.
• Proficiency in Microsoft Office and Google Workspace.
• Familiarity with HR software, workflow automation and AI productivity tools.
• Ability to work independently with minimal supervision.