Hotel Receptionist

About the role

We are seeking a courteous and professional Hotel Receptionist to join our front‑desk team in Port Harcourt. You will be the first point of contact for guests, ensuring smooth check‑ins, check‑outs and delivering excellent service throughout their stay.

Key responsibilities

• Greet and welcome guests in a courteous and professional manner.
• Manage guest check‑ins and check‑outs efficiently.
• Answer phone calls, emails and inquiries regarding reservations and hotel services.
• Process room bookings, cancellations and modifications.
• Handle guest requests, concerns and complaints promptly and professionally.
• Maintain accurate guest records and update reservation systems.
• Process payments and issue receipts.
• Coordinate with housekeeping and maintenance teams to ensure room readiness.
• Provide information about hotel facilities, local attractions and services.
• Keep the reception area organized and presentable at all times.
• Follow hotel policies, procedures and security standards.

Required profile

• Minimum HND qualification.
• At least 2 years of experience in a similar front‑desk or hospitality role.

Required skills