Group Head, Commercial Business Operations

About the role

Coinbox Limited is recruiting on behalf of its client in the hospitality, entertainment and events industry. The Group Head, Commercial Business Operations will lead commercial operations and drive revenue growth and profitability across five business units: Restaurant, Arena/Hall, Garden, Gallery and Digital Marketing. The position is full-time, on-site and senior leadership level, based in Victoria Island, Lagos.

Key responsibilities

• Own and deliver approved revenue targets across all five units, including individual unit performance, revenue contributions and consolidated results.
• Develop unit-level business development plans, sales pipelines, pricing proposals, package upselling and cross-selling opportunities for executive approval.
• Identify, prospect, pitch and convert corporate clients, venue bookings, event opportunities, hospitality accounts and repeat business.
• Work with unit managers to improve occupancy, utilisation, booking conversion, average transaction value and customer retention.
• Review weekly sales forecasts, pipeline stages, actual collections and revenue gaps, and act promptly on corrective measures.
• Oversee the financial performance of all units, ensuring revenue growth, cost management, budget compliance and profitability.
• Evaluate new commercial opportunities, present business cases with expected returns, risks and resource needs to the Managing Director, and coordinate cross-divisional bookings, promotions and partnerships.
• Lead the Digital Marketing function, working with its lead to turn campaigns into qualified leads, bookings, attributable sales and customer retention, and agree group-wide campaign priorities with other division leads.

Required profile

• Bachelor's degree in Business Administration, Management, Hospitality, Operations or a related field.
• 7-10 years of relevant management experience.
• Proven experience in business development, revenue generation and team leadership.
• Experience in hospitality, entertainment, events or related industries is an advantage.

Required skills

• Strong financial and analytical skills.
• Strong communication and problem-solving skills.

Applications are made through the recruiter's application link.