Front Desk Officer

About the role

We are looking for a Front Desk Officer to welcome visitors and provide professional administrative support at our Lagos office.

Key responsibilities

• Welcome and attend to visitors and customers professionally.
• Answer phone calls, respond to enquiries and direct them appropriately.
• Manage appointments, bookings and visitor records where applicable.
• Receive and respond to messages, emails and other correspondence.
• Maintain an organized and presentable reception area.
• Provide administrative support and assist with routine office tasks.
• Keep accurate records and ensure timely communication with relevant staff.
• Handle customer complaints and escalate issues when necessary.

Required profile

• Minimum of an SSCE, OND, or equivalent qualification.
• Previous experience as a Front Desk Officer, Receptionist or Customer Service Representative is an advantage.
• Good communication and interpersonal skills.
• Professional appearance, courteous attitude and strong organizational skills.
• Must be reliable, attentive to detail and able to work with minimal supervision.

Required skills

• Basic computer skills.
• Microsoft Office.
• Email handling.