Front Desk Officer

About the role

The Front Desk Officer will manage the flow of patient information at Twins Clinic and Hospital, ensuring accurate and timely handling of medical records. This role supports clinicians, administrative staff, and external partners by maintaining high standards of data quality and confidentiality.

Key responsibilities

• Maintain, sort, and update physical and electronic medical record (EMR) systems with accurate medical histories, test results, and treatment notes.
• Review patient charts for completeness and accuracy, correct duplicate files, and apply standard clinical coding such as ICD‑10.
• Protect sensitive patient information and follow privacy laws and hospital data security policies.
• Locate and provide medical files quickly for doctors, administrative staff, billing departments, and legal or insurance requests.
• Supervise daily record‑keeping operations, process admission and discharge paperwork, and generate routine usage reports.

Required profile

• Minimum of 1 year of relevant experience.
• OND qualification in a related field.

Required skills

• Proficiency with electronic medical record (EMR) systems.
• Knowledge of clinical coding standards such as ICD‑10.