Front Desk Officer

About the role

We are looking for a proactive Front Desk Officer to be the first point of contact for visitors, clients and callers at our Lagos office. The role combines reception duties with basic administrative support, ensuring a professional and welcoming environment for all stakeholders.

Key responsibilities

• Greet and assist visitors, clients and guests courteously, managing sign‑in and security procedures.
• Answer, screen and direct incoming telephone calls and emails, providing accurate information about the organisation’s products and services.
• Schedule appointments, coordinate meeting‑room bookings and maintain the reception area in a clean and organised manner.
• Receive, sort and distribute mail, packages and correspondence.
• Perform routine administrative tasks such as filing, photocopying, scanning and data entry.
• Monitor and replenish office supplies as needed.
• Liaise with internal departments to resolve customer and visitor inquiries promptly.
• Handle customer complaints professionally and escalate unresolved issues according to protocol.
• Maintain confidentiality of company information and client records.
• Support management with additional administrative duties as assigned.

Required profile

• Minimum OND in Business Administration, Mass Communication, Public Administration or a related field.
• 0–1 years of experience in a similar front‑desk or administrative role is an advantage.
• Professional appearance, positive attitude and ability to work under pressure.
• Strong organisational, multitasking and problem‑solving abilities.
• Excellent verbal and written communication skills.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.
• Proficiency in Microsoft Outlook.

What we offer

• Competitive monthly salary ranging from NGN 150,000 to NGN 250,000.
• Opportunity to work in a dynamic banking and finance environment.
• Professional development and career growth prospects.