Fraud Investigation Officer

About the role

Moniepoint Inc. is seeking a Fraud Investigation Officer to lead investigations into suspected fraudulent activities across its digital payment ecosystem. The role focuses on identifying fraud trends, supporting fund recovery, and recommending controls to protect both the organization and its customers.

Key responsibilities

• Investigate fraud cases and determine outcomes based on evidence.
• Analyze transaction patterns to spot emerging fraud risks.
• Document findings and maintain accurate case records.
• Support fund recovery by coordinating with internal and external stakeholders.
• Escalate complex or high‑risk cases promptly.
• Recommend process and control improvements based on investigation results.
• Collaborate with Product, Operations, Compliance, Customer Support, and other teams to resolve fraud‑related issues.
• Ensure investigations are completed within agreed service levels (SLAs).

Required profile

• Bachelor's degree in a relevant field.
• 2–4 years of experience in fraud investigations, banking, fintech, or a related risk function.
• Strong analytical, problem‑solving, and judgment skills.
• Excellent written and verbal communication.
• Ability to manage multiple investigations simultaneously.
• High level of integrity and confidentiality.