Export Customer Service & Logistics Supervisor

About the role

TWS Logistics Services is hiring a full-time, on-site Export Customer Service & Logistics Supervisor in Lagos. The role oversees export logistics operations, ensuring timely order processing, documentation and shipment coordination with carriers and partners. It also involves handling customer inquiries, resolving export issues and supporting a team of documentation clerks and customer service representatives.

Key responsibilities

• Ocean export supervision: coordinate sea freight bookings, empty container positioning, stuffing and factory/warehouse loading schedules.
• Nigerian regulatory compliance: ensure compliance with the Nigeria Customs Service and trade protocols, including NEPC certifications, Central Bank NXP forms, Clean Certificate of Inspection and invoicing.
• Port and terminal logistics: work with hauliers, customs brokers and terminal operators (e.g. APMT) to gate containers in, handle them at terminals and meet vessels without demurrage.
• Carrier liaison: liaise with global shipping lines to secure freight rates, allocate container space and manage Bill of Lading instructions and releases.
• Client and account management: act as the operational contact for corporate exporters, provide freight quotes, container tracking and resolve customs delays or roll-overs.
• Team leadership: supervise and mentor documentation clerks and customer service reps, set KPIs and improve workflows.

Required profile

• Minimum 3 to 5 years of active experience in sea freight forwarding or maritime export operations in Nigeria, with at least 1-2 years in a supervisory or team-lead role.
• Diploma or degree in Logistics, Business Administration, Supply Chain Management or a related field; logistics or customer service certifications are an advantage.
• Ability to work on-site in Lagos and collaborate with cross-functional teams.

Required skills

• Deep knowledge of ocean shipping terms, Incoterms 2020, HTS codes, SOLAS VGM requirements, manifest submissions and customs clearance.
• Proficiency in digital cargo tracking portals, shipping line booking platforms, custom ERP software and advanced Microsoft Excel.
• Strong supervisory, communication and problem-solving skills.