Customer Support Specialist – EMEA

About the role

The Customer Support Specialist will be the primary point of contact for Deel’s clients across the EMEA region, delivering assistance through email, chat and phone. You will help users navigate the platform, troubleshoot issues and ensure a smooth experience.

Key responsibilities

• Provide timely and professional support via multiple channels (email, chat, phone).
• Troubleshoot and resolve customer inquiries and technical problems.
• Guide users through Deel’s platform features and processes.
• Maintain high standards of service quality and contribute to customer satisfaction metrics.
• Document common issues and share insights with the team to improve operational efficiency.

Required profile

• Strong written and verbal communication skills.
• Customer‑focused attitude with a passion for helping users.
• Ability to manage multiple support requests in a fast‑paced SaaS environment.
• Attention to detail and commitment to delivering accurate information.

Required skills

What we offer

• Opportunity to work at a rapidly growing global SaaS company.
• Exposure to a diverse, international client base.
• Professional development within a dynamic, innovative culture.