Customer Service Support Representative
Skysenx Limited · Delta
Job description
About the role
Skysenx Limited is looking for a proactive Customer Service Support Representative to join its team in Delta, Marina. The role involves handling inbound enquiries, resolving complaints, and ensuring a high level of customer satisfaction across its IT and telecom services.
Key responsibilities
- Respond to customer enquiries via phone, email and ticketing system.
- Investigate and resolve complaints promptly, maintaining detailed records.
- Manage call‑centre operations and track support tickets to meet agreed timelines.
- Perform data entry and keep accurate customer records.
- Follow up with dormant customers to encourage re‑engagement.
- Coordinate technical team activities and schedule service appointments.
- Liaise with the technical team to ensure efficient issue resolution.
Required profile
- Minimum two years of experience in customer service or call‑centre environments.
- At least a diploma in a related field.
Required skills
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Published 3 weeks ago
Expires 1 month from now
29 views · 0 interested
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Skysenx Limited
Delta