Customer Service Representative

About the role

4First Technologies develops IoT hardware and software for gas consumption monitoring, and is looking for a professional and patient Customer Service Agent to act as the point of contact for customer enquiries, complaints, service requests and general product information. The agent communicates with customers and partners through company-approved channels, documents issues accurately, gives timely updates and works with relevant teams to resolve problems. The position is based on-site in Owerri.

Key responsibilities

• Respond to customer enquiries through approved communication channels and provide accurate information about products and services.
• Record complaints, requests and reported issues, and follow up on unresolved enquiries while keeping customers informed.
• Escalate technical, payment, delivery or operational issues to the appropriate team.
• Maintain accurate customer interaction records and identify recurring complaints, sharing feedback with relevant teams.
• Support customer onboarding and basic product guidance where required, following approved customer service procedures.
• Protect customer information and maintain confidentiality.
• Prepare basic reports on enquiries, complaints and resolution trends.

Required profile

• Experience as a Customer Service Representative and in general customer service roles.
• Strong verbal and written communication, able to explain technical concepts simply; good problem-solving and attention to detail.
• Minimum of a diploma or degree in a relevant field (e.g. Business, Communications, Social Sciences) or equivalent practical experience.
• Ability to work on-site in Owerri and collaborate with cross-functional teams.

Required skills

• Customer support: handling inquiries, troubleshooting basic issues, complaint resolution.
• Customer experience: understanding user journeys, gathering feedback, improving service quality.
• Comfort with basic digital tools (CRM systems, email platforms, productivity software).
• Basic computer literacy, organisation and follow-up skills, and ability to manage multiple enquiries.

What we offer

• Opportunity to develop customer support and technology service skills.
• Professional development opportunities.
• A collaborative working environment.
• Incentive and support.