Customer Service Representative

About the role

Join Luxury Luchy Wears as a Customer Service Representative, handling inquiries across calls, emails, WhatsApp and live chat. You will ensure customers receive accurate information, timely resolutions, and a positive experience.

Key responsibilities

• Answer incoming calls, emails, WhatsApp messages and live chats professionally, providing product, pricing and policy information.
• Process orders, payments, refunds, replacements and service requests while logging all interactions in the CRM system.
• Resolve issues on first contact when possible, escalating complex cases to supervisors or relevant departments.
• Maintain accurate customer records, prepare regular reports and contribute to customer satisfaction KPIs.

Required profile

• Minimum OND/HND/BSc in any discipline; 0‑2 years experience in customer service, call centre or sales support.
• Resident of Lagos, available Monday‑Saturday 8 am‑5 pm, with a professional appearance and high integrity.
• Good spoken and written English, patient, empathetic and able to stay calm under pressure.

Required skills

• Experience with CRM tools such as Zoho, Freshdesk or Zendesk.
• Proficiency in MS Word, Excel and email; ability to learn new CRM systems quickly.
• Familiarity with phone systems, WhatsApp Business and social media handling.