Customer Service Officer

About the role

Swift Consulting is looking for a proactive Customer Service Officer to join its Lagos office. You will be the first point of contact for clients, handling inquiries across phone, email and chat while ensuring a smooth and professional experience.

Key responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Provide accurate information about products, services and solutions.
• Resolve complaints promptly and follow up to confirm resolution.
• Escalate technical or complex issues to the appropriate team.
• Maintain detailed records of interactions, complaints and outcomes.
• Gather feedback and relay recurring concerns to relevant departments.
• Prepare regular reports on service activities and customer trends.

Required profile

• Minimum HND in Business Administration, Marketing, Communications or related field.
• At least 2 years of experience in customer service, client support or help‑desk roles.
• Excellent verbal and written communication skills.
• Strong problem‑solving, interpersonal and patience when dealing with difficult customers.
• Organised, proactive and able to work both independently and within a team.

Required skills

• Microsoft Office

What we offer

• Full‑time permanent position.
• Competitive monthly salary.
• Opportunity to work in a dynamic IT & Telecoms environment.