Customer Service Executive – Lagos

About the role

The Customer Service Executive will deliver professional support to clients, handling inquiries, complaints and order processing. The role focuses on maintaining high‑quality service standards and contributing to continuous improvement of the customer experience.

Key responsibilities

• Respond promptly to customer inquiries, resolve complaints and keep detailed interaction records.
• Process client orders, applications and requests efficiently.
• Provide product knowledge and education to increase adoption of the company’s services.
• Maintain regular communication with customers about products, promotions and updates.
• Prepare weekly, monthly and quarterly reports for the Business Coordinator and other stakeholders.
• Support logistics and distribution activities and participate in team meetings and trainings.

Required profile

• First degree or equivalent qualification.
• 2–3 years of hands‑on experience in a similar customer‑service role.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook).
• Experience with CRM applications such as Salesforce.com or SAP is a strong advantage.
• Ability to thrive in a fast‑paced environment.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Salesforce.com
• SAP