Customer Care Representative

About the role

We are looking for a motivated Customer Care Representative to join our team at Cakes and Cream in Lagos. The role involves handling a high volume of inbound calls, generating sales leads and ensuring customer satisfaction through effective communication.

Key responsibilities

• Manage large volumes of incoming calls and generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open communication.
• Provide accurate, valid, and complete information using appropriate tools.
• Meet personal and team sales targets and call‑handling quotas.
• Handle customer complaints, propose solutions within time limits and follow up to ensure resolution.
• Keep records of customer interactions, process accounts and file documents.

Required profile

• Minimum academic qualification of a BSc/equivalent in any field.
• Must have completed NYSC.
• At least 12 months of experience in customer service.
• Ability to multitask, stay organized and think critically.
• Computer literate with high attention to detail.
• Friendly and professional demeanor with strong communication skills.