Customer Care Manager
Watu Credit
Job description
About the role
Watu Africa is seeking a Customer Care Manager to lead and develop its contact centre operations, ensuring excellent service for entrepreneurs across Nigeria.
Key responsibilities
- Develop and implement customer care strategies aligned with company goals.
- Lead, mentor and manage a team of supervisors and agents across voice and digital channels.
- Oversee daily contact centre operations, optimise response times and improve customer satisfaction.
- Analyse performance data, monitor KPIs and drive continuous improvement.
- Collaborate with cross‑functional teams to resolve customer pain points across all touchpoints.
- Act as escalation point for complex issues and manage crisis situations.
Required profile
- 5‑7 years of experience in customer service, preferably in supervisory or managerial roles.
- Strong leadership skills with a track record of driving performance and developing talent.
- Excellent communication and interpersonal abilities.
- Self‑motivated, high‑energy and able to thrive in a fast‑paced environment.
- Commitment to the mission of empowering entrepreneurs.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Nigeria.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 3 hours ago
Expires 1 month from now
5 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Watu Credit