Consumer Support Professional (Contract)
SabiRecruit
Job description
About the role
A remote contractor position supporting consumers through recurring workflows. The candidate completes an independent questionnaire about the workflow they support, describing common user friction points and current workarounds.
Key responsibilities
- Complete an independent questionnaire detailing a recurring consumer workflow you support
- Describe common user friction points and the workarounds consumers currently use
- Differentiate clearly between direct observations and general estimates
- Detail any observed payments or small offers that might alleviate workflow friction
Required profile
- Direct professional experience assisting consumers with recurring workflows
- Comfortable analyzing and describing common user problems in detail
- Ability to maintain strict confidentiality by omitting any identifying customer details
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