Category Manager

About the role

The Category Manager will act as the primary trusted advisor for Moniebook customers after onboarding. Based in Port Harcourt and working in a hybrid mode, you will ensure customers derive maximum value from the Moniebook platform, achieve their business goals, and remain engaged long‑term partners.

Key responsibilities

• Serve as the main point of contact for assigned customer accounts and build trusted relationships with business owners, managers and staff.
• Conduct regular check‑ins, business reviews and proactive outreach to assess satisfaction, understand evolving needs and provide best‑practice guidance.
• Respond quickly to customer queries and issues, delivering efficient solutions and preventing escalation.
• Drive adoption of Moniebook features, monitor usage signals and identify opportunities for upsell or cross‑sell.
• Track and report on retention metrics such as churn, Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores.

Required profile

• Proactive customer advocate with a genuine commitment to client success.
• Strong communication skills and ability to build lasting relationships with key stakeholders.
• Experience in managing SaaS or business‑software solutions and guiding customers through the adoption lifecycle.

Required skills