Call Verification Officer

About the role

The Call Verification Officer will play a key part in our customer onboarding process by conducting outbound verification and pre‑qualification calls. You will ensure that customer information is accurate, compliant and ready for further processing while delivering a professional experience.

Key responsibilities

• Make outbound calls to verify customer details and supporting documentation.
• Perform pre‑qualification checks against defined criteria.
• Document call outcomes and customer responses accurately in the system.
• Escalate any discrepancies or red‑flag issues identified during calls.
• Maintain a high level of professionalism and customer service throughout interactions.
• Assist the onboarding and verification teams as needed.

Required profile

• Strong verbal communication and interpersonal abilities.
• High attention to detail and accuracy.
• Ability to work effectively in a hybrid environment.
• Basic computer proficiency, including MS Office and CRM tools.
• Previous experience in customer service, call‑center operations, or verification roles is an advantage.

Required skills

• MS Office
• CRM

What we offer

• Competitive monthly salary of ₦100,000.
• Hybrid work mode combining office and remote work.