Alliance Market Lead ServiceNow – Africa

About the role

KPMG is seeking an Alliance Market Lead for ServiceNow to drive revenue‑generating engagements across Africa. This associate‑director level position will own the commercial relationship with ServiceNow, develop the joint pipeline and shape complex opportunities into KPMG propositions.

Key responsibilities

• Own and grow KPMG’s ServiceNow alliance pipeline across African markets, maintaining a qualified pipeline valued at 3–5× personal revenue target.
• Develop joint go‑to‑market propositions and attend ServiceNow partner forums as KPMG’s primary commercial representative.
• Shape complex ServiceNow opportunities into viable KPMG proposals, lead proposal development, commercial structuring and bid management.
• Manage end‑to‑end bid‑to‑close process, ensuring clean handoffs to delivery teams with clear scope, budget and alliance support.
• Maintain elite partner governance, compliance, certification tracking and participate in ServiceNow advisory boards.

Required profile

• Relevant degree in Business, Technology or related field.
• Minimum 10 years in technology sales, business development or alliance management, with at least 5 years in a ServiceNow partner ecosystem.
• Proven track record of originating and closing ServiceNow‑led deals and an established network within ServiceNow’s sales organisation.
• Strong commercial drive, relationship‑building skills and ability to work with senior client decision‑makers.

Required skills

• Deep knowledge of ServiceNow platform and partner programmes (SecOps, IRM, ITSM, HR Service Delivery, Customer Service Management).
• ServiceNow sales certifications (e.g., Accredited Sales Engineer) preferred.
• Ability to translate technical solutions into commercially viable propositions.

What we offer

• Opportunity to work with a Big 4 firm on cutting‑edge projects across Africa.
• Continuous learning and development, exposure to multidisciplinary client teams.
• Space to innovate, international travel opportunities and a supportive growth environment.