Admissions & Telesales Manager

About the role

The Admissions & Telesales Manager will lead a remote admissions team that drives student enrollment through high‑conversion telesales and digital messaging. Reporting to the CEO, the role combines strategic planning, pipeline management and fee collection to meet enrollment targets for multiple university partners.

Key responsibilities

• Design and execute telesales strategies to achieve and exceed enrollment goals across partner institutions.
• Supervise, coach and monitor Admissions Counselors, tracking KPIs such as call volume, conversion rates and follow‑up timelines.
• Oversee lead handling across CRM, WhatsApp and ManyChat, ensuring timely contact and accurate documentation.
• Manage ManyChat and WhatsApp workflows, both automated and manual, to provide prompt student support.
• Communicate fee requirements, coordinate collection of application fees and deposits, and liaise with finance to track payments.
• Produce regular performance reports and provide data‑driven recommendations for improvement.

Required profile

• Bachelor’s degree in Business, Marketing, Education or related field (Master’s preferred).
• 3–5 years of telesales experience with a proven record of meeting targets.
• At least 2 years of experience managing or supervising a sales or admissions team.
• Prior exposure to higher‑education recruitment is a plus.

Required skills

• Proficiency with CRM systems for lead and pipeline management.
• Hands‑on experience with ManyChat workflow configuration.
• Effective use of WhatsApp for student communication.
• Ability to analyse sales data and build performance dashboards.