Software Tester & Training Assistant

About the role

We are looking for a detail‑oriented Software Tester & Training Assistant to support the launch of our new inventory management platform. The role combines hands‑on software testing with live user training, ensuring clients can adopt the system smoothly.

Key responsibilities

• Conduct onboarding and training sessions for new clients, demonstrating product features and guiding users through workflows.
• Log and categorize customer issues, forwarding them to the development team for resolution.
• Create and maintain user guides, FAQs, video tutorials, and training manuals.
• Validate new feature releases, reproduce edge‑case reports, and verify system updates before demos.
• Respond to user inquiries via email, chat, or phone in a professional manner.
• Collaborate with development, sales, and customer‑service teams to improve the product experience.

Required profile

• Proficient computer skills with a proven ability to test software.
• Experience in QA, software testing, or product support.
• Strong aptitude for explaining technical concepts to non‑technical users.
• Familiarity with inventory or supply‑chain SaaS applications, or a quick learning ability.
• Ability to think on your feet during live presentations and troubleshoot minor issues.

Required skills

• Manual and automated testing frameworks or tools.
• Presentation tools and web‑conferencing software (e.g., Zoom).
• Screen‑recording and video‑editing utilities for tutorial creation.