Sales Supervisor

About the role

The Sales Supervisor will lead BNPL sales promoters across 3C Hub and partner stores, ensuring financing sales targets are met while maintaining high standards of KYC compliance and customer service.

Key responsibilities

• Supervise and monitor the performance of BNPL sales promoters.
• Drive daily, weekly and monthly financing sales targets and conversion rates.
• Ensure complete and accurate KYC documentation from promoters.
• Review applications before submission to minimise rejection rates.
• Handle escalated customer issues related to eligibility, repayment and financing terms.
• Liaise with underwriting, verification and collections teams to resolve pending applications.
• Track promoter performance, approval rates and store‑level issues.
• Ensure promoter compliance with risk controls and fraud‑prevention guidelines.
• Oversee device display standards and stock rotation in partner stores.
• Maintain strong relationships with 3C Hub store managers.
• Conduct coaching, field support and performance reviews for promoters.
• Prepare and submit daily sales and operational reports.

Required profile

• HND/B.Sc. in Business, Marketing or related fields.
• 2‑5 years’ experience in sales supervision (telecom, BNPL, fintech or FMCG preferred).
• Strong understanding of customer onboarding, KYC and credit processes.
• Leadership experience managing field teams.
• Excellent communication and customer‑service skills.
• Good analytical and reporting ability.
• Willingness to work across multiple store locations.

Required skills