Passenger Relations Officer

About the role

The Passenger Relations Officer will serve as the primary point of contact for passengers, ensuring smooth travel experiences and addressing any concerns promptly. This role works closely with drivers and the operations team to maintain high standards of customer service.

Key responsibilities

• Attend to passenger enquiries, complaints and feedback professionally.
• Support smooth boarding, travel and passenger coordination.
• Coordinate with drivers and the Operations Team to resolve passenger issues.
• Provide timely updates on delays, schedule changes and other disruptions.
• Maintain strong passenger relationships and promote excellent customer service.
• Monitor passenger satisfaction and identify service improvement opportunities.
• Maintain accurate records and prepare passenger‑relations reports.

Required profile

• Minimum HND in a relevant field.
• 2–4 years experience in customer service, transportation, hospitality, travel or a related role.
• Excellent communication, interpersonal and problem‑solving abilities.
• Strong emotional intelligence and conflict‑resolution skills.
• Professional, confident and customer‑focused attitude.
• Ability to work in a fast‑paced operational environment.
• Current residence in Lagos.

Required skills

What we offer

• Monthly salary between NGN 250,000 and NGN 400,000.
• Travel allowance.