IT Support

About the role

Norak Technologies Ltd is seeking an entry‑level IT Support professional to join its team in Lagos. The role focuses on delivering product training, system demonstrations, and first‑line technical assistance to both clients and internal users.

Key responsibilities

• Conduct product training sessions for clients and internal users.
• Deliver system demonstrations and presentations to prospective and existing clients.
• Assist clients with onboarding, setup, and basic troubleshooting of IT solutions.
• Provide first‑level IT support and user assistance.
• Prepare training materials, user guides, and documentation.
• Coordinate with the sales and business development team during demos and client engagements.
• Gather user feedback and report system issues or improvement areas.
• Ensure clients understand system features and best practices.

Required profile

• HND or BSc in Computer Science, Information Technology, or a related field.
• Up to two years of experience in IT support, training, or software demonstrations.
• Strong communication and presentation abilities.
• Basic knowledge of accounting concepts.
• Customer‑focused attitude with a professional demeanor.
• Willingness to learn new systems and technologies.

Required skills

• IT systems
• Software applications
• Basic networking