Fraud Analyst

About the role

Jumia, a pan-African e-commerce platform, is hiring a Fraud Analyst on a full-time basis. The role protects Jumia from fraud losses and chargebacks by identifying and analysing potentially fraudulent transactions, tracking fraud and chargeback trends and enforcing risk processes such as KYC, ATO, chargeback and dispute management. It works closely with the Customer Service and Finance teams on risk-related topics.

Key responsibilities

• Identify and analyse potentially fraudulent transactions to avoid fraud loss and chargebacks
• Track and report fraud and chargeback trends in the market and propose solutions
• Manage the credit card chargeback process for Visa and Mastercard transactions
• Carry out KYC document verification for Jumia Pay customers
• Work with Customer Service on blocked transactions or accounts and KYC
• Work with Finance on fraud refunds, chargebacks and related matters
• Follow and enforce operational processes including KYC, ATO, chargeback and dispute management
• Update the schedules used by the Risk team

Required profile

• Bachelor's degree in Economics, Finance, Mathematics or a related field
• Good understanding of payment systems
• Analytical mind with strong problem-solving skills, able to analyse data and spot trends and patterns
• Proven ability to manage several tasks at once and to meet deadlines under pressure
• Strong attention to detail, good written and verbal communication, and autonomy in working across departments

Required skills

• Proficiency in Microsoft Office (Word, Excel and PowerPoint)
• Data analysis and trend identification

What we offer

• A structured, entrepreneurial environment with a strong impact on the African e-commerce sector
• A highly professional and dynamic team
• Personal and professional growth, with the aim of training future leaders