Customer Service Representative
Gabtar Investment Ltd · Lagos
Job description
About the role
We are looking for a Customer Service Representative to respond to client inquiries via phone, email, chat or in‑person, providing accurate information and ensuring a positive experience.
Key responsibilities
- Respond to customer inquiries through multiple channels and provide product/service information.
- Resolve complaints and issues promptly while maintaining detailed interaction records.
- Process orders, returns and service requests in accordance with company policies.
- Escalate complex matters to the appropriate department and meet performance targets.
Required profile
- Minimum secondary school certificate; relevant qualification is a plus.
- Strong verbal and written communication with problem‑solving abilities.
- Ability to stay calm under pressure and work flexible hours, including weekends.
- Attention to detail and a customer‑focused attitude.
Required skills
- Good computer skills.
- Familiarity with CRM systems.
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Published 8 hours ago
Expires 1 month from now
5 views · 0 interested
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Gabtar Investment Ltd
Lagos