Customer Service Representative
Orison Careers Consult · Lagos
Job description
About the role
We are looking for a Customer Service Representative to handle client inquiries across phone, email, chat, and in‑person interactions. The role involves providing accurate information, resolving complaints, and ensuring a positive customer experience.
Key responsibilities
- Respond to customer inquiries via phone, email, chat, or in person and provide accurate information about products, services, policies, and procedures.
- Handle complaints professionally, work toward effective resolutions, and follow up to ensure concerns are resolved.
- Process orders, returns, refunds, exchanges, or account updates as required.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex issues to supervisors or appropriate departments.
Required profile
- Minimum of 1 year of experience in a related role.
- Minimum of an HND in a related field.
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Published 15 hours ago
Expires 1 month from now
4 views · 0 interested
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Orison Careers Consult
Lagos