Customer Service Representative

About the role

We are looking for a Customer Service Representative to be the primary point of contact for our clients, delivering exceptional service across multiple channels.

Key responsibilities

• Respond promptly to customer inquiries via phone, email, WhatsApp, social media, and walk‑ins.
• Provide accurate information on vehicle bidding, auto‑care services, pricing and company offerings.
• Build and maintain relationships with existing and prospective clients.
• Follow up on inquiries, transactions and service requests to ensure satisfaction.
• Handle complaints professionally and ensure timely resolution.
• Maintain accurate records of interactions, feedback and service requests.
• Coordinate with internal teams to ensure smooth service delivery.
• Identify opportunities to improve customer satisfaction and retention.
• Support lead generation by converting inquiries into paying customers.
• Assist management with administrative and operational tasks as needed.

Required profile

• 2–3 years of experience in customer service, client relationship management, front‑desk operations or sales support.
• Minimum HND or Bachelor’s degree in Business Administration.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship‑management abilities.
• Ability to multitask in a fast‑paced environment.
• Problem‑solving and conflict‑resolution skills.
• Organizational and time‑management capabilities.

Required skills

• Proficiency in Microsoft Office applications.

What we offer

• Competitive monthly salary ranging from NGN 70,000 to NGN 150,000.
• Opportunity to work in a dynamic logistics and hospitality environment.