Customer Service Representative
R & R · Lagos
Job description
About the role
The Customer Service Representative will be the first point of contact for both walk‑in and online shoppers, ensuring a seamless and positive experience. Working in a fast‑moving retail, fashion and FMCG environment, you will help resolve inquiries, process orders and maintain accurate customer records.
Key responsibilities
- Attend to walk‑in and online customers professionally.
- Handle inquiries, complaints and customer requests promptly.
- Process orders and follow up on customer concerns.
- Maintain up‑to‑date customer records and generate feedback reports.
- Ensure high levels of customer satisfaction at all times.
Required profile
- Minimum of an HND qualification.
- Excellent communication and interpersonal skills.
- Customer‑focused and solution‑oriented mindset.
Required skills
- Proficiency with Microsoft Office applications.
What we offer
- Competitive monthly salary ranging from NGN 70,000 to NGN 150,000.
- Full‑time permanent position in a dynamic retail, fashion and FMCG setting.
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Published 1 month ago
Expires 1 week from now
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R & R
Lagos