Collection Officer

About the role

We are looking for a results‑oriented Collection Officer to manage debt recovery through outbound telephone calls. The role requires a professional, firm approach to negotiating payment plans and resolving outstanding accounts while maintaining high levels of customer service.

Key responsibilities

• Conduct outbound calls to debtors to negotiate payment arrangements and settlements.
• Maintain accurate records of all customer interactions and payment commitments.
• Meet daily and monthly collection targets to minimize overdue accounts.
• Resolve customer queries and disputes related to billing or outstanding balances.
• Identify and escalate accounts that require legal or administrative action.
• Ensure all collection activities comply with company policies and legal regulations.

Required profile

• 1–3 years of experience in debt collection, telemarketing, or customer service.
• Excellent verbal communication and negotiation skills.
• Ability to stay calm and professional during difficult conversations.
• Strong attention to detail and ability to meet performance targets.
• Good understanding of financial ethics and collection laws.

Required skills

• CRM
• Database systems

What we offer

• Competitive basic salary of 80,000 plus performance‑based KPI incentive of 50,000.
• Opportunity to work in a fast‑paced environment with clear targets.
• Professional development in debt recovery and negotiation techniques.