Shortlet Manager

About the role

The Jo Properties is a real estate company that helps clients find properties that match their financial goals and lifestyle preferences, covering everything from property sourcing to documentation. It is hiring a Shortlet Manager for a full-time, hybrid position based in Lekki, Nigeria, who will oversee the day-to-day operations of short-term rental properties.

Key responsibilities

• Manage bookings and guest communication, and coordinate check-in and check-out processes
• Keep each property well-presented, clean and fully stocked
• Work with cleaning and maintenance teams, monitor property conditions and address guest issues promptly to keep satisfaction ratings high
• Track occupancy, support pricing and listing optimization, and give management regular reports on performance and operational needs

Required profile

• Previous experience in hospitality, property management or real estate is an advantage
• Relevant postsecondary education or professional training in real estate, hospitality or business is beneficial
• Ability to work on-site in Lekki and respond quickly to operational needs

Required skills

• Property operations: coordinating housekeeping, maintenance and inspections for short-term rentals
• Customer service and communication to handle guest inquiries and resolve issues
• Organization and time management for multiple bookings, schedules and property tasks
• Basic administrative skills: record-keeping, report preparation and attention to detail in property files
• Comfort with digital tools and online platforms for booking management, listing updates and guest messaging