Program Delivery and Learning Experience Manager

About the role

The Program Delivery and Learning Experience Manager will lead the design, implementation, and continuous improvement of our education programmes. You will ensure curricula meet both learner and employer expectations while delivering a high‑quality learning experience.

Key responsibilities

• Review and adapt curricula to align with learner and employer needs.
• Develop delivery plans, calendars, assessments and student milestones.
• Support instructor selection, onboarding and readiness.
• Coordinate classes, workshops, materials, equipment and assessments.
• Observe teaching sessions and provide feedback and coaching to instructors.
• Track student attendance, performance, progression and completion.
• Establish consistent assessment and competency standards.
• Monitor learner experience and student feedback.
• Maintain quality‑assurance records and documentation.
• Prepare dashboards and reports on programme and student performance.
• Identify performance gaps and implement continuous improvements.
• Collaborate with internal teams and external training partners.

Required profile

• 5–7 years of relevant experience in program delivery, academic operations, TVET, workforce development, learning and development, or education quality assurance.
• Proven ability to translate curricula or training frameworks into structured delivery plans.
• Experience monitoring instructor performance and providing coaching.
• Strong understanding of learner assessment, competency measurement and performance tracking.
• Experience managing multiple courses, cohorts, instructors or delivery partners.
• Bachelor’s degree in Education, Curriculum & Instruction, Educational Management, a technical discipline, Social Sciences or related field.
• Experience in TVET, apprenticeships, skills training or employer‑led learning is strongly preferred.

Required skills