Assistant Operations Manager

About the role

We are looking for an Assistant Operations Manager to support daily freight forwarding and haulage activities at our Lagos office. The role involves coordinating trucks, containers and cargo movements, ensuring timely deliveries and maintaining high service standards for our customers.

Key responsibilities

• Assist in planning and coordinating daily freight forwarding and haulage operations.
• Monitor truck, container, and cargo movement from pickup to delivery.
• Coordinate drivers, dispatch officers, fleet personnel, and operational staff.
• Follow up on shipping lines, terminals, ports, documentation, and customer requirements.
• Monitor job orders and ensure timely completion of deliveries.
• Supervise operational staff and ensure compliance with company policies and SOPs.
• Provide customers with updates and resolve operational issues and complaints.
• Prepare daily, weekly, and monthly operational reports.
• Monitor operational expenses and support cost‑control initiatives.
• Ensure proper documentation, safety compliance, and incident reporting.
• Identify operational challenges and recommend improvements to enhance efficiency and service delivery.

Required profile

• Minimum OND qualification.
• At least 1 year of experience in a similar operations role.

Required skills