Service Sales Manager

About the role

The Service Sales Manager will lead the growth of Annual Maintenance Contract (AMC) sales and renewals for medical equipment, while developing new business opportunities and maintaining strong client relationships. This role ensures customer retention through effective service delivery and compliance with service level agreements.

Key responsibilities

• Drive AMC sales growth and achieve renewal targets.
• Identify new business opportunities and expand existing client accounts.
• Build and maintain strong client relationships to ensure retention.
• Prepare proposals, negotiate contracts, and close deals.
• Coordinate with technical teams to ensure SLA compliance.
• Monitor contract performance, profitability, and service delivery.
• Provide regular sales pipeline and renewal reports.
• Support AMC campaigns and mentor junior team members.

Required profile

• BSc/HND in Biomedical Engineering, Electrical/Electronics, Business or a related field.
• Minimum 5 years’ experience in medical equipment sales or service.
• At least 2 years’ experience managing Annual Maintenance Contracts or service contracts.
• Proven ability to meet sales and renewal targets.
• Strong communication, negotiation and client management abilities.
• Leadership experience is an advantage.

Required skills