Onboarding Specialist

About the role

We are looking for an empathetic and highly organized Onboarding Specialist to guide new users through their first weeks on our platform. As the primary human touchpoint, you will ensure a smooth setup experience, accelerate time‑to‑value and lay the foundation for long‑term retention.

Key responsibilities

• Lead users through setup processes such as profile configuration, feature walkthroughs and system integrations, guaranteeing a friction‑free initial experience.
• Identify points where users get stuck in the onboarding funnel, collect feedback and share insights with product and engineering teams.
• Create and maintain self‑serve help‑center documentation, video walkthroughs and email FAQ guides to scale onboarding.
• Monitor early activation metrics and proactively reach out to accounts showing low engagement during trial or setup periods.

Required profile

• 2+ years of experience in Customer Success, Account Management or Technical Support.
• Exceptional verbal and written communication skills with a natural ability to teach software users.
• Patient, structured problem‑solver who enjoys building workflows that improve user satisfaction.

Required skills