Front Desk Officer – Reception & Administration

About the role

The Front Desk Officer will be the first point of contact for visitors, clients and guests, ensuring a professional and welcoming experience. This role combines reception duties with basic administrative support to keep the office running smoothly.

Key responsibilities

• Greet and attend to visitors, clients and guests courteously.
• Maintain a clean, organized and welcoming reception area.
• Manage visitor registration and follow security procedures.
• Direct visitors to the appropriate staff or department.
• Answer, screen and route incoming phone calls promptly.
• Respond to emails, inquiries and customer requests in a timely manner.
• Provide accurate information about the company’s products, services and policies.
• Handle customer complaints and escalate issues when necessary.
• Schedule appointments, meetings and conference‑room bookings.
• Receive, sort and distribute mail, packages and correspondence.
• Prepare routine documents, reports and correspondence.
• Maintain office records, filing systems and databases.
• Assist with data entry and other administrative tasks.
• Monitor office supplies and coordinate replenishment.
• Support internal departments with clerical duties and coordinate courier services.
• Ensure reception equipment is functional and report faults.

Required profile

• OND, HND or Bachelor’s degree in Business Administration, Mass Communication, Office Administration, Public Administration or related field.
• At least two years of experience in a front‑desk, receptionist, customer service or administrative role.
• Excellent verbal and written communication skills.
• Strong customer‑service orientation and interpersonal abilities.
• Professional appearance and positive attitude.
• Ability to maintain confidentiality and handle sensitive information.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint

What we offer

• Competitive monthly salary ranging from NGN 70,000 to NGN 150,000.
• Opportunity to work in a dynamic hospitality environment.