Front Desk Officer

About the role

The Front Desk Officer will be the first point of contact for visitors, patients, clients and staff at our Lagos office. You will ensure a welcoming, organized reception area while supporting administrative and payment processes across hospital, hotel and corporate environments.

Key responsibilities

• Greet and register guests, issue visitor tags, and direct them to the appropriate department.
• Answer, screen and route incoming calls, emails and WhatsApp messages; take accurate messages.
• Manage appointment scheduling, meeting‑room bookings and executive calendars.
• Receive and dispatch mail, parcels and inter‑office documents.
• Maintain office supplies inventory and raise procurement requests.
• Prepare daily/weekly reports on visitor logs, attendance and front‑desk activities.
• Register patients, verify HMO cards, collect fees, issue receipts and support EMR data entry.
• Process hotel reservations, check‑in/check‑out guests and handle payments via PMS.
• Assist HR with onboarding paperwork, ID cards and file management while preserving confidentiality.
• Liaise with security, housekeeping, IT and other departments to ensure smooth operations.

Required profile

• Minimum OND in Business Administration, Hospitality, Mass Communication or related field; HND/BSc preferred.
• 0‑2 years experience in reception, customer service or front‑office roles.
• Internship experience in a clinic, hotel or corporate setting is an advantage.
• Excellent verbal and written English; ability to speak Pidgin or local language is a plus.
• Professional, polite and patient demeanor with strong multitasking ability.

Required skills

• Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
• Familiarity with EMR systems for hospitals, PMS for hotels or CRM for corporate offices.
• Competent use of office equipment such as printer, scanner, fax and phone system.
• Typing speed of at least 30 words per minute.