Front Desk Officer

About the role

The Front Desk Officer will be the first point of contact for clients and visitors at HR On Wheels, ensuring a professional and welcoming experience. This role combines reception duties with basic administrative support in a fast‑paced recruitment environment.

Key responsibilities

• Greet and attend to clients and visitors courteously.
• Manage appointments, bookings and client inquiries via phone, email and walk‑ins.
• Handle incoming calls and direct them to the appropriate departments.
• Maintain accurate client records and update databases.
• Process payments, issue receipts and reconcile daily transactions when required.
• Keep the reception area clean, organized and presentable.
• Provide administrative assistance to other departments as needed.
• Address client concerns promptly and escalate issues when necessary.

Required profile

• Bachelor’s degree or HND in a relevant discipline.
• Minimum 2 years experience in front‑desk, receptionist, customer service or administrative roles.
• Strong communication and interpersonal abilities.
• Well‑groomed, professional appearance and attention to detail.
• Ability to multitask and thrive in a fast‑paced environment.

Required skills

• Microsoft Office Suite